Return and Credit Policy
Except for unforeseen acts of nature and areas without Standard or 2nd day service -- your order will be delivered within 48 hours of date of shipping, in good condition (excluding weekends and holidays). Our ongoing success depends on quality and good service. Occasionally there are mistakes and damage due to shipping. If you are not satisfied with your flowers, or a delivery problem should happen, you must contact us within 24 hours of receiving the flowers and report the incident. Visual damage to boxes must be immediately reported to FedEx drivers/personnel upon delivery. We will investigate the situation and contact you as soon as possible.
Crediting or replacing is at our discretion. SPECIAL NOTE: No replacements or credits will be given if we do not receive notice of a problem within 24 hours of delivery.
It is our policy to give you replacement flowers when possible. If it is not possible due to a shortage of the same flowers, we will credit your account for the amount of damaged product only or send flowers of a comparable value, if you should chose this option. Freight credit for late shipments or shipments damaged in transit will be refunded when claims are processed with FedEx.