Aina Hawaiian Tropical Products represents the finest nurseries and suppliers of tropical flowers in the exotic tropical flower industry, with more than 30 years of experience and an unsurpassed reputation for customer satisfaction.

Our select farms have over 100 acres of tropical flower production on the Big Island of Hawaii. This means that our customers can expect high quality, fresh tropical flowers week after week, month after month and year after year.

We stand by our reputation and quality with this guarantee. If you are not completely satisfied with our service, or the condition of our flowers when you receive them... we will replace the flowers or issue credit if the problem is reported within 5 days of the delivery. If flowers were damaged by unexpected weather related emergencies or disasters during transit, we will replace them when the weather conditions are more appropriate for shipping

Privacy Policy

This statement discloses the privacy practices for Aina Hawaiian Tropical Products LLC., also dba Hawaiitropicals.com Web site.

The following discloses our information gathering and distribution practices for the Hawaiitropicals.com Web site.

Cookies Cookies are a standard internet technology that allow us to store and retrieve your login information on your system. The cookies, by themselves, cannot be used to determine the identity of any of our users. Cookies must be enabled to place orders.

Placing Orders Hawaiitropicals.com is a member of the YahooStore and uses their commerce software. Online transactions are handled by the YahooStore�s secure web hosting service. Customers� credit card information is submitted to Hawaiitropicals.com via FAX or through secure http protocol, never through e-mail for security purposes. Customers� credit card information is deleted from the YahooStore�s server after seven days for security purposes. This is why it is necessary for customers to resubmit this information when ordering again online.

Security This site has security measures in place to protect the loss, abuse and modification of the information under our control.

What Information We Collect/How We Use It Contact Information Our site's �Free Tropical Flower Contest� registration form requests users to give us contact information (like your name, e-mail address, and zip code). Some of the requested information is required in order to receive the our newsletter informing entrants of each weeks winner; other information is necessary to send the prize winners bouquet. The required information is plainly marked as such on the entry page. We use customers� information in four ways:

1. to send personalized, targeted information and specials to the customer in the form of e-mail notices;
2. to send targeted advertising by mail with special promotions and new products;
3. to contact users for feedback and review;
4. to send users other information about Hawaiitropicals.com.

We do not sell or share any of your information with third parties.

Reports We provide reports to a limited number of companies with which we do business. These reports include aggregate information about our users. The information in these reports will not identify you individually. The outside companies who receive these reports will not be able to contact you from the information contained in the reports. We will not provide individual information.

Links This site contains links to other sites. Hawaiitropicals.com is not responsible for the privacy practices or the content of such Web sites. If you have a question about the privacy policy of those web sites, please visit them directly.

Contests We run a weekly free tropical flower contest on our site in which we ask visitors for contact information (like their name, e-mail address, and zip code). This is for the purpose of sending contest winners their prize and notifying entrants each week of the winner and specials or products of interest on our website. Entrants at any time can request not to receive these e-mail announcements after receiving the first one. Entrants will receive at least one e-mail notice upon each entry to our contest. This is clearly stated on the entry form.

To have all of your personal information removed from our database, send an e-mail request to such effect to steve@hilobay.com. At the current time, we are not able to offer users the direct ability to delete their personal information from our database, but we will be pleased to delete such information after we receive a request to that effect.

If you would like to change any of your information in our database, you can do so by sending those changes to steve@hilobay.com or by calling our office toll-free 1-877-961-4774. We will change the information contained in our database.

Contact Us If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Hawaiitropicals.com
175 East Kawailani Street
Hilo, Hawaii 96720
sales@hawaiitropicals.com